Politique de remboursement

REFUND POLICY

At Poorguy Shop, we value every customer and are committed to solving any issues positively and efficiently. If you have any concerns regarding your order, please do not hesitate to contact us at hello@poorguyshop.com.

Cancellations

  • You may request a cancellation or change to your order within 24 hours of purchase by emailing us at hello@poorguyshop.com.
  • After 24 hours, all sales are final as we will begin processing and preparing your order.
  • Please note: All payment and refund transactions may incur a handling fee (approximately 10%) charged by credit card companies or PayPal. This fee will be borne by the customer.

Returns & Exchanges

  • 💅 At poorguyshop, hygiene and quality are our top priorities.
     Because each set is handcrafted and made-to-order, we’re unable to accept returns or exchanges for change of mind, wrong size, or different style preferences.Please double-check your sizes using our Size Guide before ordering — we truly appreciate your understanding.

  • 💔 Damaged, Lost, or Wrong Item
    If your order arrives damaged, is missing, or you receive the wrong item, please contact us immediately at hello@poorguyshop.com with photos or any relevant proof. Once verified, we’ll gladly issue a replacement or a full refund to make things right. However, please note that delays caused by customs, weather conditions, or local postal services are beyond our control and cannot be considered valid reasons for a refund. We sincerely appreciate your patience and understanding in such situations.💖 Thank you for supporting handmade artistry and small creators.Every set is crafted with love and meant to celebrate your unique style and confidence.🌸

Damaged or Lost Packages

  • If your order arrives damaged, or if your package is lost during transit, please email us immediately at hello@poorguyshop.com.
  • We will handle such cases with priority and provide solutions, which may include a replacement or partial refund, depending on the situation.


Important Notes

  • Please double-check your size and style before placing an order to avoid unnecessary issues.
  • Returned packages due to incorrect address or unpaid customs duties/taxes can be reshipped at the customer’s expense.

At Poorguy Shop, your satisfaction is our top priority. We are here to help and will do our best to make sure you have a positive shopping experience with us. 💅