🌎 Worldwide Shipping
Thank you for visiting and shopping at poorguyshop.com. Poor Guy aims to offer you the best shipping options. We're thrilled to offer complimentary shipping on all orders exceeding $100 USD. The following are the terms and conditions that constitute our shipping policy.
🪄 Crafting Your Nail Magic
Every Poor Guy Shop nail set is uniquely tailored just for you. Our made-to-order approach not only guarantees personalized craftsmanship but also champions sustainability by reducing waste. Kindly allow 3-5 business days for our dedicated artists to craft your perfect set. We will start making them within 24 hours of placing an order, no refund is possible, please check the size to buy.
Shipment Processing Time
- All orders are processed within 1-3 business days.
- The estimated delivery time is 6-15 business days.
- Shipping and delivery will be delayed on weekends or public holidays.
If we have a high volume of orders (such as during our promotions), shipments may be delayed for a few days. If there is a significant delay in the shipment of your order due to inventory issues, we will contact you via email. Please keep an eye out for our official emails.
If you want to check the logistics tracking information you can contact hello@poorguyshop.
Shipment Carriers
We are committed to providing free shipping to Poor Guy users around the world, but in order to meet our customers' higher demands for timeliness in logistics, we have set up our own warehouses in the United States, Germany, the United Kingdom and other countries. Some products will be delivered to you faster.
Shipping Information
Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.
Note on Customs Duty Costs
Please be aware that import duties, taxes, and customs charges may apply for shipments to certain countries. These fees are determined by the customs office of the destination country and are the responsibility of the customer. We are unable to predict or cover these charges in advance. If any customs fees apply, they will be collected by the carrier upon delivery and must be paid by the customer to receive the package.
Damages
If you received your order damaged, please contact Poor Guy Shop Support within 7 business days at hello@poorguyshop.
For damages caused by the shipping company, including lost packages, damaged packages, damages caused by delays, and other losses, we will help you contact the responsible shipping company. Please keep all packages and damaged goods, as they may be needed in the event of a claim against the shipping company.
Shipping Support
For order and shipping-related inquiries, please contact us at hello@poorguy.com.
No matter what area you are in we have a dedicated service staff to respond to your questions as quickly as possible.
